Request and complaint form

Requests concerning the following topics can be submitted by filling out an online form or through the Voilà signalement app using your cell phone.

You will then receive a reference number by email, which you can use to follow up on the status of your request online.

• Request for access to a document
• Request for a copy of a document – by-law, policy, resolution, meeting minutes
• Request – fire response report
• Offer to transfer land to the City
• Offer to acquire land from the City
• Claim against the City

Town Clerk’s Office

1960 Chemin Sainte-Angélique
Saint-Lazare (Quebec) J7T 2G5
Telephone: 450-424-8000, ext. 266
Fax: 450-455-3877
greffe@ville.saint-lazare.qc.ca

Hours of operation
Monday to Thursday: 8 a.m. to noon and 12:45 to 4:30 p.m.
Friday: 8 a.m. to noon

Financial assistance

For information on financial assistance (rain barrel, compost bins, hygiene products, ecological or low-flow products, etc.) or refunds:

Online form

You will then receive a reference number by email, which you can use to follow up on the status of your request online.

Other requests

Requests concerning the following topics can be submitted by filling out an online form or through the Voilà signalement app using your cell phone.

You will then receive a reference number by email, which you can use to follow up on the status of your request online.

• Wild animals
• Trees – tips and tricks
• Ragweed/poison ivy – tips and tricks
• Reducing/reusing waste – tips and tricks
• Waterways, wetlands and natural environments
• Composting
• Ecocentre
• Leaves
• Weeds
• Insects – tips and tricks, consultation
• Protected parks, forests and wetlands
• Pesticides
• Hazardous household waste (HHW)
• Water use – tips and tricks

Environment Department
1960 Chemin Sainte-Angélique
450-424-8000, extension 248
enviro@ville.saint-lazare.qc.ca

Monday to Thursday: 8 a.m. to noon and 12:45 to 4:30 p.m. 
Friday: 8 a.m. to noon

Registration

For all the activities listed below that require registration, registration is done using the online SportPlus platform

• Activities for adults, seniors and children
• Drop-in activities at the Saint-Lazare Sports Complex (SLSC) – skating, hockey, soccer
• Sporting activities held in the gymnasium
• Workshops
• Camp (teen, day camp)
• Conferences
• Swimming lessons
• Story time
• Incroyables Chromosomes (adapted leisure activities)

Tennis and pickleball

The reservation of tennis and pickleball courts and the purchase of keys is done using the online SportPlus platform.

Other requests

Requests concerning the following topics can be submitted by filling out an online form or through the Voilà signalement app using your cell phone.

You will then receive a reference number by email, which you can use to follow up on the status of your request online.

• Library – Online activation – e-books
• Library – Consult the catalog here
• Library – Book donations
• Library – Art exhibitions
• Library – Technical support
• Resident ID Card/Access Card
• Job application/CV for Day Camp
• Community gardens
• Reservation and rental of rooms and courts for various sports (Parc Nature, Community Center, Town Hall, Sports Complex, etc.)
• Parc nature les Forestiers
• Skating rinks and ice rings
• Liquor licence

Leisure and Community Life Department
Community Center
1301 Rue du Bois
450-424-8000, extension 220
loisirs@ville.saint-lazare.qc.ca

Monday to Thursday: 8 a.m. to noon and 12:45 to 4:30 p.m. 
Friday: 8 a.m. to noon

Registration for the list of individuals who have a disability or specific needs in an emergency situation

Individuals living with a disability (physical, visual, auditory or other) or who have specific needs in an emergency situation can put their name on a list to enable fire safety, public safety and ambulance workers as well as first responders to prepare for and adapt the interventions required in an emergency situation (fire, evacuation, etc.).

Online form

Once you are registered, please notify the Fire Department of any changes (new address, changes made to bedroom or bedroom moved to different floor) to help ensure they can intervene quickly and effectively.

Other requests

Requests concerning the following topics can be submitted by filling out an online form or through the Voilà signalement app using your cell phone.

You will then receive a reference number by email, which you can use to follow up on the status of your request online.

• Insurance – distance between the fire station, fire hydrants and your property
• Alarms and detectors (smoke, CO2, propane)
• Prevention report request
• Inspection request
• Presence at an event – request
• Intervention report request (request for access transferred to the Registry)
• Educational visit – request
• Fireworks (questions, permit)
• Open-air fire (permit for agricultural purposes)
• Open-air fire (questions, complaints)
• Community patrol
• Persons with reduced mobility
• First responders – CPR training, first aid
• First responders – information
• Annual smoke detector inspection
• Prevention – other questions
• Chimney sweeping
• Fire safety by-laws (questions)
• Road signs
• Parking
• Follow-up inspection and return of property damaged by fire
• Park surveillance

Public Safety and Fire Safety Department
1800 Avenue Bédard
450 424-8000, extension 317
incendie@ville.saint-lazare.qc.ca

The Fire Station is not open to the public. Appointments are required.

Requests concerning the following topics can be submitted by filling out an online form or through the Voilà signalement app using your cell phone.

You will then receive a reference number by email, which you can use to follow up on the status of your request online.

• Cutting trees on public land
• Animals (injured, captured, dangerous, dead)
• Waste collection (bins, recycling, compost, leaves, branches)
• Ditches (drainage, pipes, etc.)
• Bike path network (maintenance, extension, lighting, etc.)
• Water and sewer networks (flushing, water pressure, drainage, inlet pipes, etc.)
• Road network (damaged pavement, potholes, dust suppressant, spring clean-up, snow removal, etc.)
• Street lighting (burnt light, etc.)
• etc. 

Public Works
Municipal workshops
1875 Avenue Bédard
450-424-8000, extension 250
infrastructures@ville.saint-lazare.qc.ca

Monday to Thursday: 7:30 a.m. to noon and 12:45 to 4 p.m.
Friday: 7:45 to 11:45 a.m. 

Online permits

Several different permits and certificates can be requested online, most notably for cutting down trees on private property, pools (above-ground, inflatable and in-ground as well as spas and any other construction that provides or prevents access to pools/spas), chicken coops (and enclosures), sheds, and renovations.

Other requests

Requests concerning the following topics can be submitted by filling out an online form or through the Voilà signalement app using your cell phone.

You will then receive a reference number by email, which you can use to follow up on the status of your request online.

• Temporary car shelters
• Municipal addresses, land register
• Signage and posting
• Outdoor watering and new vegetation
• Fences, hedges
• Construction
• Septic systems
• At-home businesses
• Liquor licence (this request is sent to the Leisure Department)
• Complaints – nuisances (barking dogs, tall grass, squalor, noise, etc.)
• Backfilling, excavation
• Propane reservoirs and tanks
• Heat pumps, air conditioning
• Authorized uses, zoning
• Peddling and door-to-door sales
• Etc

Urban Planning and Environment Department
1960 Chemin Sainte-Angélique
450-424-8000, extension 242
urbanisme@ville.saint-lazare.qc.ca

Monday to Thursday: 8 a.m. to noon and 12:45 to 4:30 p.m. 
Friday: 8 a.m. to noon