In which circumstances does the city issue a preventive boil water advisory?
During works or repairs that will require local interruption of the flow of water distributed by a municipal aqueduct network
What do I do when a boil water advisory is issued?
Schools, businesses, stores and other establishments in the area concerned: inform your customers that the water is not fit for human consumption. Shut off all water fountains and post notices where tap water remains available.
How am I informed of a preventive boil advisory?
Pre-recorded message at extension 315
The Town only sends out a newsletter when all users on a specific aqueduct network are affected by a boil water advisory or a veryf large number of people is affected. The Town has three (3) aqueduct networks, namely the Sainte-Angélique, Saddlebrook and Saint-Louis networks. Approximately 4,800 homes are connected to the Sainte-Angélique network, 1,200 to the Saddlebrook network and slightly more than 300 to the Saint-Louis network. The rest are serviced by wells or private aqueducts for which the Town is not responsible.
Signs at the town entrances and at entrances to the affected residential area(s)
ACS automated call system (to come)
The Town has acquired a tool that will enable it to deliver important notices to the whole community by telephone. Residents who register their phone number (land line, cellular phone or smart phone) will be informed by telephone.
How am I informed the advisory's been lifted?
The "3-day minimum" rule
To be informed by e-mail of an issued or lifted boil water advisory
Residents serviced by the Sainte-Angélique and Saddlebrook aqueduct networks may be informed through the Town’s electronic newsletter of a boil water advisory that has been issued or lifted for one of these networks.
Emergency Water Cut and Boiling Advisory
Date : Thursday, February 22, 2018 - Boiling advisory lifted as of Monday, February 26th, 2018, at 8 a.m.