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Last updated: 09/20/2017
IMAGE - Réseaux d’aqueducs de Saint-Lazare
Saint-Lazare's aqueduct networks

Water Cut on Thursday September 21, 2017
Rue De La Plantation, between rue du Cavalier et du Bois
*** À l'Orée-du-Bois elementary school is not affected ***
Aqueduct work is expected to take place between 7:30 a.m. and noon on Thursday, September 21. A preventive boiling advisory will follow.
If you are in the sector, you will find a door hanger attached to their residence, indicating the precautionary measures to be taken.
Thank you for your cooperation.

What do I do when a boil water advisory is issued?

Necessary measures

  1. Bring tap water to a rolling boil for at least one minute prior to consumption or use bottled water.
  2. Water that has been boiled for one minute or bottled water must be used for the following activities until you are advised to the contrary:
    • Drinking and preparing beverages;
    • Preparing infant formula and baby food;
    • Washing and preparing food that will be eaten raw (fruits, vegetables, etc.);
    • Preparing food that does not require prolonged cooking (canned soups, desserts, etc.);
    • Making ice cubes;
  3. Throw out ice cubes (do not forget refrigerator water dispenser tanks), beverages and food prepared with unboiled tap water.
  4. You can use unboiled tap water for the following activities:
    • Washing dishes with hot water, making sure you dry them well; Washing clothes, showering and bathing. Make sure young children do not swallow water while bathing or wash them with a face cloth.
    • Brushing teeth and rinsing the mouth.

Schools, businesses, stores and other establishments in the area concerned: inform your customers that the water is not fit for human consumption. Shut off all water fountains and post notices where tap water remains available.

Brown water? Low pressure?

It is possible that a pipe flushing operation is underway! Verify.

Informative videos

Boil water advisories
Which precautions must be taken when a boil water advisory is issued How will I be informed of
a boil water advisory

Which aqueduct network services my property?

View Saint-Lazare's aqueduct networks map to identify the network that provides your residence with potable water.

In which circumstances does the city issue a preventive boil water advisory?

During works or repairs that will require local interruption of the flow of water distributed by a municipal aqueduct network
The Town issues a boil water advisory when works or repairs, planned or not, may require the interruption of the flow of water distributed by a municipal aqueduct network (Sainte-Angélique, Saddlebrook or Saint-Louis networks). 

When requested by the Ministry of Sustainable Development, Environment, Wildlife and Parks (MDDEFP)
The Town issues a boil water advisory at the MDDEFP’s request when analyses conducted by an independent laboratory (accredited by the MDDEFP) on a sample of raw water (drawn before being treated) are inconclusive.

How am I informed of a preventive boil advisory?

Door hangers
Each time a boil water advisory is issued locally or for all users on a specific municipal network, the Town distributes door hangers to all the homes concerned.  

Pre-recorded message at extension 315
Each time a boil water advisory is issued locally or for all users on a specific municipal network, the Town records a message at extension 315 (450 424-8000).

Neslwetters (e-notices)
The Town does not send out a newsletter for a boil water advisory issued locally or affecting only a small, contained area. 

The Town only sends out a newsletter when all users on a specific aqueduct network are affected by a boil water advisory or a veryf large number of people is affected. The Town has three (3) aqueduct networks, namely the Sainte-Angélique, Saddlebrook and Saint-Louis networks. Approximately 4,800 homes are connected to the Sainte-Angélique network, 1,200 to the Saddlebrook network and slightly more than 300 to the Saint-Louis network. The rest are serviced by wells or private aqueducts for which the Town is not responsible.

Signs at the town entrances and at entrances to the affected residential area(s)
When all users on a network are affected, the Town also posts signs at the entrances of the residential areas concerned and at some town entrances depending on the network concerned.

The Town keeps this section of its website up-to-date.  

Town's mobile application 
Residents who download this application on their Iphone, Android or BlackBerry Z10 + smart phones receive these alerts.

ACS automated call system (to come)
The Town has acquired a tool that will enable it to deliver important notices to the whole community by telephone. Residents who register their phone number (land line, cellular phone or smart phone) will be informed by telephone.

How am I informed the advisory's been lifted?

The "3-day minimum" rule
A boil water advisory is usually in effect for a minimum of three (3) days which is the time required to conduct new analyses and obtain the results.

Pre-recorded message at extension 315

Residents are asked to check the pre-recorded message at 450-424-8000, extension 315.

Residents are asked to consult this section of our website on a regular basis.

Newsletters (e-notices)
When the boil water advisory concerns all users on an aqueduct network, the Town sends out a newsletter.

Town's mobile application

If the boil water advisory concerns all users on an aqueduct network, the Town will send a notice to those who have downloaded the application.

To be informed by e-mail of an issued or lifted boil water advisory

Residents serviced by the Sainte-Angélique and Saddlebrook aqueduct networks may be informed through the Town’s electronic newsletter of a boil water advisory that has been issued or lifted for one of these networks.

Controlling the quality of the water distributed by the municipal aqueduct network

As part of the routine operations of a treatment facility, several water quality tests are conducted each week in accordance with the Regulation respecting the quality of drinking water. The samples drawn at various points on the networks undergo a series of physico-chemical and bacteriological tests conducted in an independent laboratory accredited by the Ministry of Sustainable Development, Environment, Wildlife and Parks (MDDEFP). The results of all the water analyses are automatically sent to the MDDEFP without exception. This is a standard procedure that ensures that the strictest quality standards are met in the treatment and distribution of water.

Water main break and Boiling Advisory

The work is completed and the boiling advisory is lifted as of August 22, 2017.

Preventive boiling advisory is in place for Forest, Woodbine and Bugle Call streets following a water leak of water on August 17th in the morning. Emergency waterworks are under way to restore the situation.

Only home owners who get a door hanger will have to boil their water for one minute.

Take a look at our website and our Facebook page for an update. 

Ville de Saint-Lazare © 2002-2017
1960, chemin Sainte-Angélique, Saint-Lazare (Québec), J7T 3A3
Telephone: 450 424-8000

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