Each time a boil water advisory is issued locally, the Town distributes door hangers to all the homes concerned. When a boil water advisory is issued for all users on a specific municipal network, the Town will not distribute door hangers but will send a community alert*.
*ACS automated call system: The Town has acquired a tool that will enable it to deliver important notices to the whole community by telephone. Residents who register their phone number (land line, cellular phone or smart phone) will be informed by telephone. Register now.
Pre-recorded message at extension 315
Each time a boil water advisory is issued locally or for all users on a specific municipal network, the Town records a message at extension 315 (450 424-8000).
The Town does not send out a newsletter for a boil water advisory issued locally or affecting only a small, contained area.
The Town only sends out a newsletter when all users on a specific aqueduct network are affected by a boil water advisory or a veryf large number of people is affected. The Town has three (3) aqueduct networks, namely the Sainte-Angélique (Haut and Bas), Saddlebrook and Saint-Louis networks. Approximately 4,800 homes are connected to the Sainte-Angélique network, 1,200 to the Saddlebrook network and slightly more than 300 to the Saint-Louis network. The rest are serviced by wells or private aqueducts for which the Town is not responsible.
Signs at the town entrances and at entrances to the affected residential area(s)
When all users on a network are affected, the Town also posts signs at the entrances of the residential areas concerned and at some town entrances depending on the network concerned.
The Town keeps this section of its website up-to-date.