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Last updated: 11/14/2017
IMAGE - Réseaux d’aqueducs de Saint-Lazare (copy)
Boil water advisory

Boiling Advisory Cancelled


Tuesday, November 14, 2017

Thanks to the precision and exceptional work done by our teams, the preventive water boil advisory following the work on Chemin Sainte-Angélique will not be necessary for all addresses listed below, and who have received a official notice. 

Precautionary boil advisory - Chemin Sainte-Angélique


* As of Thursday, November 9, 2017, the preventive boiling advisory is officialy lifted.


Monday, November 6, 2017

Only as a precaution, following road and aqueduct work on Chemin Sainte-Angélique, we ask residents and businesses, whose address figures in the table below, to boil their water for at least one (1) minute before drinking it. This advisory will be in effect for a minimum of three (3) days until the Town has lifted the advisory on its website at www.ville.saint-lazare.qc.ca/en/avisdebullition and its phone message at 450-424-8000, extension 315.

What must you do?

1. Plan a supply of drinking water in advance, the evening prior or that very morning, before the work starts. The City does not supply bottled water.

2. Serviced daycares, businesses, stores and institutions: inform your clients that the water is unsafe to drink. Shut down all water fountains and post the information where drinking water is available.

3. If you do not use bottled water or have not planned a safe supply, bring water to a rolling boil and boil at least one (1) minute before making use of it as follows:

  1. drinking and making drinks;
  2. preparing infant formula and baby food;
  3. washing and preparing food that will be eaten raw (fruits, vegetables, etc.);
  4. preparing food that does not require prolonged cooking (canned soups, desserts, etc.);
  5. making ice cubes;
  6. brushing one’s teeth and rinsing the mouth.

4. You can use unboiled tap water for:

  1. washing dishes in hot water then drying them well;
  2. washing clothes and taking a bath or a shower. Make sure young children do not swallow water while bathing or give them a sponge bath.

We apologize for any inconvenience this may cause and we thank you for your patience. For any question, you may contact the Infrastructure department at 450-424-8000, ext 235.

 


As of Wednesday, October 18th, 2017, the preventive water boil advisory is lifted.


Friday October 13th, 2017

Water shortage on Chemin Sainte-Angélique and preventive
boiling advisory in effect until at least Monday, October 16th, 2017

Emergency work is under way on the water network serving Chemin Sainte-Angélique (900 Chemin Sainte-Angélique and other residences towards Route Cité-des-Jeunes). Boiling advisory in effect until at least Monday, October 16th, 2017, to complete the analysis.. About 20 residences are touched by this preventive water boiling advisory and have been advised with a door hanger.

*** The preventive boiling advisory on Rue Brunet is lifted, as of Friday, October 12th, at 10:54 a.m.

Water shortage on Rue Brunet


Tuesday, October 10, 2017

Emergency work is under way on the water network serving Rue Brunet. The surrounding streets could be affected by the water cut. Boiling advisory in effect until further notice. 50 residences are touched by a preventive water boiling advisory and have been advised with a door hanger.

In which circumstances does the city issue a preventive boil water advisory?

During works or repairs that will require local interruption of the flow of water distributed by a municipal aqueduct network
The Town issues a boil water advisory when works or repairs, planned or not, may require the interruption of the flow of water distributed by a municipal aqueduct network (Sainte-Angélique, Saddlebrook or Saint-Louis networks). 

When requested by the Ministry of Sustainable Development, Environment, Wildlife and Parks (MDDEFP)
The Town issues a boil water advisory at the MDDEFP’s request when analyses conducted by an independent laboratory (accredited by the MDDEFP) on a sample of raw water (drawn before being treated) are inconclusive.

What do I do when a boil water advisory is issued?

Necessary measures

  1. Bring tap water to a rolling boil for at least one minute prior to consumption or use bottled water.
  2. Water that has been boiled for one minute or bottled water must be used for the following activities until you are advised to the contrary:
    • Drinking and preparing beverages;
    • Preparing infant formula and baby food;
    • Washing and preparing food that will be eaten raw (fruits, vegetables, etc.);
    • Preparing food that does not require prolonged cooking (canned soups, desserts, etc.);
    • Making ice cubes;
  3. Throw out ice cubes (do not forget refrigerator water dispenser tanks), beverages and food prepared with unboiled tap water.
  4. You can use unboiled tap water for the following activities:
    • Washing dishes with hot water, making sure you dry them well; Washing clothes, showering and bathing. Make sure young children do not swallow water while bathing or wash them with a face cloth.
    • Brushing teeth and rinsing the mouth.

Schools, businesses, stores and other establishments in the area concerned: inform your customers that the water is not fit for human consumption. Shut off all water fountains and post notices where tap water remains available.

How am I informed of a preventive boil advisory?

Door hangers
Each time a boil water advisory is issued locally or for all users on a specific municipal network, the Town distributes door hangers to all the homes concerned.  

Pre-recorded message at extension 315
Each time a boil water advisory is issued locally or for all users on a specific municipal network, the Town records a message at extension 315 (450 424-8000).

Neslwetters (e-notices)
The Town does not send out a newsletter for a boil water advisory issued locally or affecting only a small, contained area. 

The Town only sends out a newsletter when all users on a specific aqueduct network are affected by a boil water advisory or a veryf large number of people is affected. The Town has three (3) aqueduct networks, namely the Sainte-Angélique, Saddlebrook and Saint-Louis networks. Approximately 4,800 homes are connected to the Sainte-Angélique network, 1,200 to the Saddlebrook network and slightly more than 300 to the Saint-Louis network. The rest are serviced by wells or private aqueducts for which the Town is not responsible.

Signs at the town entrances and at entrances to the affected residential area(s)
When all users on a network are affected, the Town also posts signs at the entrances of the residential areas concerned and at some town entrances depending on the network concerned.

Website
The Town keeps this section of its website up-to-date.  

Town's mobile application 
Residents who download this application on their Iphone, Android or BlackBerry Z10 + smart phones receive these alerts.

ACS automated call system (to come)
The Town has acquired a tool that will enable it to deliver important notices to the whole community by telephone. Residents who register their phone number (land line, cellular phone or smart phone) will be informed by telephone.

How am I informed the advisory's been lifted?

The "3-day minimum" rule
A boil water advisory is usually in effect for a minimum of three (3) days which is the time required to conduct new analyses and obtain the results.

Pre-recorded message at extension 315

Residents are asked to check the pre-recorded message at 450-424-8000, extension 315.

Website
Residents are asked to consult this section of our website on a regular basis.

Newsletters (e-notices)
When the boil water advisory concerns all users on an aqueduct network, the Town sends out a newsletter.

Town's mobile application

If the boil water advisory concerns all users on an aqueduct network, the Town will send a notice to those who have downloaded the application.

Informative videos


Boil water advisories
Which precautions must be taken when a boil water advisory is issued How will I be informed of
a boil water advisory

To be informed by e-mail of an issued or lifted boil water advisory

Residents serviced by the Sainte-Angélique and Saddlebrook aqueduct networks may be informed through the Town’s electronic newsletter of a boil water advisory that has been issued or lifted for one of these networks.

Ville de Saint-Lazare © 2002-2017
1960, chemin Sainte-Angélique, Saint-Lazare (Québec), J7T 3A3
Telephone: 450 424-8000

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