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Boil water advisory

Informative videos


Boil water advisories
Which precautions must be taken when a boil water advisory is issued How will I be informed of
a boil water advisory

Preventative boil water advisory

Tuesday, November 19, 1:45 p.m.

The residences and businesses of the streets listed below are in preventive boiling notice.

  • Rue de Calumet (between the beginning and end of Croissant Tarpan Heights)
  • Croissant Tarpan Heights
  • Place de Pimilico 

Doors and / or courtesy letters are distributed.

Duration: Temporary, please refer to the door holder for notice.

Question: 450-424-8000 ext. 315

Preventative boil water advisory

Monday, November 18, 4 p.m.

The residences and businesses of the streets listed below are in preventive boiling notice.

  • Rue Croissant du Claret
  • Du Beaujolais
  • De la Vallée-du-Rhone
  • Rue du Bordeaux (between du Champagne and Vallée-du-Rhone)


Doors and / or courtesy letters are distributed.

Duration: Temporary, please refer to the door holder for notice.

Question: 450-424-8000 ext. 315

Preventative boil water advisory

Monday, November 18, 4 p.m.

The residences and businesses of the streets listed below are in preventive boiling notice.

  • Rue Croissant du Claret
  • Du Beaujolais
  • De la Vallée-du-Rhone
  • Rue du Bordeaux (between du Champagne and Vallée-du-Rhone)


Doors and / or courtesy letters are distributed.

Duration: Temporary, please refer to the door holder for notice.

Question: 450-424-8000 ext. 315

Preventive boiling notice


Thursday, November 14, 1:45 p.m.

* Preventative boil water notice lifted as of Tuesday, November 19th, 2019, at 1:45 p.m.*

The residences and businesses of the streets listed below are in preventive boiling notice.

- Montée Saint-Lazare (between Place Turcotte and Cité-des-Jeunes)

- Arena

- Saint-Lazare Sports Complex

Doors and / or courtesy letters are distributed.

Duration: Temporary, please refer to the door holder for notice.

Question: 450-424-8000 ext. 315

Preventative boil water advisory

Wednesday, November 13th, 2019, 3:15 p.m.

*Preventative boil water advisory lifted as of Monday, November 18th, 2019, 4 p.m.*

The residences on the streets listed below are on a precautionary boil water advisory following a water outage.

Door hooks and/or courtesy letters were distributed:

  • Rue Comtois (between Rue Sanctuaire and 2856 Comtois) - these homeowners were given a door hanger.

Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315.

Preventative boil water advisory

Boil water notice lifted as of Tuesday, November 12th, 2019, 4 p.m.

Tuesday, November 5,  1 p.m.

The residences on the streets listed below are on a precautionary boil water advisory following a water outage.

Door hooks and/or courtesy letters were distributed:

  • RuePine Ridge (connected to the Town's aqueduct network, between Chemin Sainte-Angélique and Rue de la Toundra) 

Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315.

Preventative boil water advisory

Monday, November 4,  1:30 p.m.

Boil water notice lifted as of Thursday, November 7th, 2019, 10:30 a.m.

The residences on the streets listed below are on a precautionary boil water advisory following a water outage.

Door hooks and/or courtesy letters were distributed:

  • Rue Sandmere (between Rue de la Promenade and Rue Ivor-McLeod)
  • Rue Ivor-McLeod
  • Place du Belvédère
  • Place du Maréchal

Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315.

Preventive boiling notice

Friday November 1st, 9:30 a.m.
 
Boil water notice lifted as of Thursday, November 7th, 2019, 10:30 a.m.
 
Door and / or courtesy letters are distributed for the preventative water boil advisory:

*Business owners and home owners touched by the preventative water boil advisory have been notified with a door-hanger. They are properties located on and around Chemin Sainte-Angélique, between Montée Saint-Lazare and rue des Violettes.The lifting will be announced here*


Addresses to follow
 
Duration: Temporary, please refer to the door hanger for notice.
 
Question: 450-424-8000 ext. 315.

Preventative boil water advisory

*Lifted on Monday, November 4*

Thursday, October 30th,  3:30 p.m.

The residences on the streets listed below are on a precautionary boil water advisory following a water outage.

Door hooks and/or courtesy letters were distributed:

  • Rue Post (entre Bay Meadow et Woodbine)
  • Rue Woodbine (entre Post et Forest)
  • Croissant Horseshoe
  • Croissant County Fair
  • Rue D’Ascot Park
  • 2920 Rue du Cumberland

Duration: Temporary, please refer to the door hanger for lifting the notice.


Question: 450-424-8000 extension 315.

Preventative boil water advisory

*Lifted on Monday, October 28th*


Thursday, October 24
th,  3:45 p.m.

The residences on the streets listed below are on a precautionary boil water advisory following a water outage.

Door hooks and/or courtesy letters were distributed:

  • Rue Post (between Bay Meadow and Steeplechase)
  • Rue Appaloosa

Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315.

Preventative boil water advisory

*Lifted on Monday, October 28th*

Wednesday, October 23rd,  1 p.m.

Following a water leak and a water cut, the residences on the streets listed below are on a precautionary boil water advisory following a water outage.

Door hooks and/or courtesy letters were distributed:

  • Pommel (entre Steeplechase et Place de la Quinella)
  • Croissant Derby Hill
  • Place de la Quinella

Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315.

Preventative boil water advisory

*Lifted on Monday, October 28th*


Tuesday, October 22
nd,  2:15 p.m.

Following a water leak and a water cut, the residences on the streets listed below are on a precautionary boil water advisory following a water outage.

Door hooks and/or courtesy letters were distributed:

  • Place Riata
  • Rue Riata

Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315.

Preventative boil water advisory


*Lifted on Monday, October 21th*

Wednesday, October 16
th,  5 p.m.

Following a water leak and a water cut, the residences on the streets listed below are on a precautionary boil water advisory following a water outage.

Door hooks and/or courtesy letters were distributed:

  • Place du Relais
  • Rue de l’Écusson

  • Rue Sandmère (Entre Académie et Écusson)

Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315.

Preventative boil water advisory

Tuesday, October 15th,  2 p.m.

*Lifted on Monday, October 21th*

Following a water leak and a water cut, the residences on the streets listed below are on a precautionary boil water advisory following a water outage.

Door hooks and/or courtesy letters were distributed:

  • Place du Relais

Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315.

Preventative boil water advisory

Thursday, October 10th,  11 a.m.

*Lifted on Monday, October 14th*

Following a water leak and a water cut, the residences on the streets listed below are on a precautionary boil water advisory following a water outage.


Door hooks and/or courtesy letters were distributed:

  • Héritage (entre Place du Souvenir et Croissant Remembrance)
  • Place de Réveillon
  • Place du Souvenir
  • Croissant de la Renaissance

Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315

Preventative boil water advisory

Wednesday, October 9th,  1 p.m.

*Lifted on Monday, October 14th*

Following a water leak and a water cut, the residences on the streets listed below are on a precautionary boil water advisory following a water outage.


Door hooks and/or courtesy letters were distributed:
  • Croissant Deer Run
  • Place Cobble
  • Rue Pommel (Résidents entre Place du Médaillon et Rue Steeplechase)
Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315

Preventative water boil advisory

Tuesday, October 8th, 8 a.m.

* Preventative boil water advisory lifted as of Thursday, October 10, 4:20 p.m.

Following a water leak and a water cut, the residences on the streets listed below are on a precautionary boil water advisory following a water outage.


Door hooks and/or courtesy letters were distributed:
  • Between 2544 and 2670 Rue Steeplechase

  • Between 2541 and 2661 Rue Steeplachase
  • Rue Royal Mews
  • Rue Furlong
  • Rue Tally Ho
  • Rue Paddock
  • Place Winner
Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315

Preventative water boil advisory


Monday, October 7th, 4 p.m.

* Preventative boil water advisory lifted as of Thursday, October 10, 4:20 p.m.

Following a water leak and a water cut, the residences on the streets listed below are on a precautionary boil water advisory following a water outage.


Door hooks and/or courtesy letters were distributed:
  • Rue Appaloosa
  • Rue Post (between Rue Steeplechase and Rue Bay Meadow)
Duration: Temporary, please refer to the door hanger for lifting the notice.

Question: 450-424-8000 extension 315

Preventive boiling notice

Monday, October 7th, 1 p.m.

Boil water advisory lifted as of Thursday, October 10th, 9:15 a.m.

Door hangers and / or courtesy letters have been distributed:
 
Boiling notice as a result of aqueduct work:
  • Chemin Sainte-Angélique, entre la rue Rozon et la rue Saint-Jean-Baptiste
  • Rue Richard
  • Rue Karl
  • Rue de la Famille
  • Rue Stéphane
  • Rue Michel
  • Charles-Goulet
  • Rue Sainte-Marie (entre Charles-Goulet et rue de la famille)
Duration: Temporary, please refer to the door hanger for more information and to know when the boiling notice will be lifted
 
Question: 450-424-8000 ext. 315

What do I do when a boil water advisory is issued?

Necessary measures

  1. Bring tap water to a rolling boil for at least one minute prior to consumption or use bottled water.
  2. Water that has been boiled for one minute or bottled water must be used for the following activities until you are advised to the contrary:
    • Brushing teeth and rinsing the mouth;
    • Drinking and preparing beverages;
    • Preparing infant formula and baby food;
    • Washing and preparing food that will be eaten raw (fruits, vegetables, etc.);
    • Preparing food that does not require prolonged cooking (canned soups, desserts, etc.);
    • Making ice cubes;
  3. Throw out ice cubes (do not forget refrigerator water dispenser tanks), beverages and food prepared with unboiled tap water.
  4. You can use unboiled tap water for the following activities:
    • Washing dishes with hot water, making sure you dry them well; Washing clothes, showering and bathing. Make sure young children do not swallow water while bathing or wash them with a face cloth.

Schools, businesses, stores and other establishments in the area concerned: inform your customers that the water is not fit for human consumption. Shut off all water fountains and post notices where tap water remains available.

In which circumstances does the city issue a preventive boil water advisory?

During works or repairs that will require local interruption of the flow of water distributed by a municipal aqueduct network
The Town issues a boil water advisory when works or repairs, planned or not, may require the interruption of the flow of water distributed by a municipal aqueduct network (Sainte-Angélique, Saddlebrook or Saint-Louis networks). 

When requested by the Ministry of Sustainable Development, Environment, Wildlife and Parks (MDDEFP)
The Town issues a boil water advisory at the MDDEFP’s request when analyses conducted by an independent laboratory (accredited by the MDDEFP) on a sample of raw water (drawn before being treated) are inconclusive.

How am I informed of a preventive boil advisory?

Door hangers
Each time a boil water advisory is issued locally, the Town distributes door hangers to all the homes concerned.  When a boil water advisory is issued for all users on a specific municipal network, the Town will not distribute door hangers but will send a community alert*.

*ACS automated call system: The Town has acquired a tool that will enable it to deliver important notices to the whole community by telephone. Residents who register their phone number (land line, cellular phone or smart phone) will be informed by telephone. Register now.

Pre-recorded message at extension 315
Each time a boil water advisory is issued locally or for all users on a specific municipal network, the Town records a message at extension 315 (450 424-8000).

Neslwetters (e-notices)
The Town does not send out a newsletter for a boil water advisory issued locally or affecting only a small, contained area. 

The Town only sends out a newsletter when all users on a specific aqueduct network are affected by a boil water advisory or a veryf large number of people is affected. The Town has three (3) aqueduct networks, namely the Sainte-Angélique (Haut and Bas), Saddlebrook and Saint-Louis networks. Approximately 4,800 homes are connected to the Sainte-Angélique network, 1,200 to the Saddlebrook network and slightly more than 300 to the Saint-Louis network. The rest are serviced by wells or private aqueducts for which the Town is not responsible.

Signs at the town entrances and at entrances to the affected residential area(s)
When all users on a network are affected, the Town also posts signs at the entrances of the residential areas concerned and at some town entrances depending on the network concerned.

Website
The Town keeps this section of its website up-to-date.  

 

How am I informed the advisory's been lifted?

The "3-day minimum" rule
A boil water advisory is usually in effect for a minimum of three (3) days which is the time required to conduct new analyses and obtain the results.

Pre-recorded message at extension 315

Residents are asked to check the pre-recorded message at 450-424-8000, extension 315.

Website
Residents are asked to consult this section of our website on a regular basis.

Newsletters (e-notices) and community alert
When the boil water advisory concerns all users on an aqueduct network, the Town sends out a newsletter.



Last updated: 11/19/2019
Tous droits réservés, Ville de Saint-Lazare © 2002-2019
1960, chemin Sainte-Angélique, Saint-Lazare (Québec), J7T 3A3
Telephone: 450 424-8000

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